Frequently Asked Questions

1. What makes Ophelisse skincare unique?

Ophelisse was born from the belief that skincare should be more than a daily routine — it should be a ritual of elegance. Each product is carefully formulated by experts, combining dermatological science with luxurious textures and poetic storytelling. We focus on both results and experience: formulas that improve skin health while creating a sense of refined beauty in your daily life.

2. Are Ophelisse products vegan and cruelty-free?

Yes. Every Ophelisse product is 100% vegan and cruelty-free. This means no ingredients derived from animals, and no testing on animals at any stage of production. We are committed to ethical beauty — formulas that respect both your skin and the planet.

3. Are your products dermatologically tested?

Absolutely. Each formulation undergoes dermatological testing to ensure safety, efficacy, and compatibility with sensitive skin. This process guarantees that Ophelisse products deliver luxury without compromise — effective skincare that you can trust.

4. Do you use parabens, sulfates, or silicones?

No. Our clean formulations are free from parabens, sulfates, silicones, mineral oils, and unnecessary fillers. Instead, we focus on carefully selected active ingredients, chosen for their proven ability to nourish, protect, and enhance the natural beauty of your skin.

5. Where are your products manufactured?

All Ophelisse products are proudly crafted in the European Union, following strict cosmetic regulations. Each formula is CPNP registered, INCI compliant, and produced in facilities that meet high safety and quality standards. This ensures that every jar and bottle of Ophelisse embodies both scientific precision and luxury craftsmanship.

6. Do you ship internationally?

Yes. We ship worldwide, so you can experience the elegance of Ophelisse wherever you are. For orders above €35, shipping is complimentary. Every parcel is prepared with care and arrives beautifully packaged, making your unboxing experience part of the luxury.

7. How long does delivery take?

Delivery times vary depending on your location:

• Europe: 2–5 business days
  
• Worldwide: 5–10 business days
  
  We work only with trusted courier partners to ensure that your order arrives quickly, securely, and in perfect condition.
  

8. What is your return policy?

We want you to love your Ophelisse experience. If you change your mind, you may return unopened products within 30 days of delivery. Returns are simple and hassle-free — just contact our support team and we’ll guide you through the process with care.

9. What payment methods do you accept?

We accept all major payment methods, including Visa, Mastercard, PayPal, and Stripe. Every transaction is encrypted and processed securely, so you can shop with complete peace of mind.

10. How can I contact your support team?

Our dedicated team is here to help. You can reach us by chat, and we’ll respond quickly with personal assistance. Whether you have a question about your order, ingredients, or need skincare advice, we are here to make your Ophelisse journey effortless.